This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legal implications and responsibilities of statutory work

Relevant policy and procedures

Relevant legislation

Stages of child development

Workings of court and legal processes

Legal implications of material collected through interviews

Family dynamics in different cultures

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate evidence collection and witness preparation processes

Balance statutory power rights of clients and significant others

Interpret legal requirements

Demonstrate knowledge related to applicable agency and legislative requirements

Use typical processes listed in the Range Statement

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Interpret policies procedures standards and statutory obligations

Use communication techniques active listening reflection summarising questions and statements gaining agreement on actions and explaining outcomes

Interpret legalese into language understood by client and significant others

Set boundaries for roles and actions

Demonstrate empathy and rapport building

Demonstrate application of skills in

action planning

age appropriate language and questioning techniques

conflict resolution

managing grief and change processes

working with adolescents

stress management

dealing with cross cultural issues

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence must be assessed in the workplace and under the normal range of workplace conditions

Consistency in performance should consider the complexity of court processes in which workers are expected to participate

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to

an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Related units

This unit should be assessed in conjunction with related units

CHCCMB Undertake case management in a child protection framework

CHCCM506B Undertake case management in a child protection framework

CHCCOMA Use targeted communication skills to build relationships

CHCCOM403A Use targeted communication skills to build relationships

The contexts for preparing for court processes include:

Prepare for court processes will be carried out within requirements established by:

Factual recordincludes:

Established procedures include:

Gather evidenceand document includes:

Arrangements to support attendance of witnesses in court include:

Provide information to users of the court process includes: